CX and AI consulting
We help SaaS support teams and growing businesses respond faster, handle fewer repeat contacts, and put AI on the problems it actually suits.
Support Workflow Audit from £249, fixed price. Remote consulting from London.
How we work
Fix the experience first. Automate second.
Every kind of customer contact gets sorted into three groups before anything is built: automate it, assist a person, or keep it human.
See where AI fitsTechnology helps most when it is pointed at a problem your customers really have. We start by finding those problems, then use automation and AI where they save people time, and keep people in charge wherever trust matters.
Two kinds of client, one approach: understand how customers actually experience you, then fix the biggest problem first.
SaaS and tech teams
Your queue is growing faster than your team, and the tools you've bought don't talk to each other.
Small and mid-size businesses
Enquiries arrive by phone, email and web forms, and follow-up depends on someone remembering.
Packages and pricing
Start with an audit, or go straight to the work. Every package has an agreed written scope and a clear price.
£249Fixed price
Typical turnaround: 3–5 working days
Understand where your customer support workflows are inefficient and find practical opportunities for improvement before investing in automation.
£899Fixed price
Typical turnaround: 2–3 weeks
Improve one clearly defined customer support workflow through practical changes to an existing supported tool or process.
Important: A full Support Workflow Audit is not automatically included. This must be agreed separately.
From £999Starting price
Typical turnaround: 3–4 weeks
Implement a more involved customer support automation project to reduce repetitive manual work and improve operational efficiency.
Important: £999 is a starting price, not a promise to implement every requested automation. Final pricing depends on complexity, feasibility and scope.
£1,999One-off project
Typical turnaround: 4–7 weeks
A broader, structured customer experience optimisation project covering agreed workflows, operational improvements and measurement.
Important: This is a defined one-off project, not an unlimited consultancy service or monthly retainer.
Our suggestion
Choose an option
Pick the statement that sounds closest and we'll point you to the best place to start.
Book a free scope call| Feature | Audit | Workflow Improvement | Support Automation | CX Optimisation |
|---|---|---|---|---|
| Price | £249 | £899 | From £999 | £1,999 |
| Workflow review | 1 | 1 priority workflow | Agreed workflows | Broader agreed scope |
| Ticket analysis | Up to 50 | Not automatically included | Not automatically included | Existing data where relevant |
| Recommendations | 3 prioritised | Within agreed scope | Within agreed scope | Broader improvement plan |
| Implementation | No | Yes | Yes | Yes, within scope |
| Testing | No implementation | Yes | Yes | Yes |
| Documentation | Audit report | Handover documentation | Documentation | Documentation |
| Training | Findings call | Basic guidance | 60-minute session | 60-minute session |
| Typical duration | 3–5 days | 2–3 weeks | 3–4 weeks | 4–7 weeks |
Turnaround times begin once the required information, access and upfront payment have been received.
Our product
An investigation and writing partner for support agents, built into their ticket workflow.
CX Copilot is an AI assistant for customer support specialists. It sits beside a Zendesk ticket and helps agents understand the customer's issue, investigate relevant account details and support guidance, and draft a reply or internal note.
The agent checks its findings and decides what to do or send.
Hi, I can't export last month's report any more. It worked last week.
CX Copilot
Most AI projects disappoint because they automate the wrong things. Here is how we sort customer contacts before building anything.
One right answer, and a mistake costs little.
Faster for the agent, with a human still in the loop.
Where trust is won or lost, a person answers.
We look at real tickets, calls and tools to find what actually drives contacts and where customers get stuck.
We build the smallest useful version of the fix and test it on real cases with your team.
We launch, measure response times and repeat contacts, and we hand over documentation your team can run.
Steady On Digital is led by Mohammed, a former senior service desk analyst in customer experience at a call tracking software company, where he supported a technical product and the customers who relied on it. That experience taught us what customers need from a support team, and what slows teams down.
Today we combine it with hands-on automation and AI tooling to improve other teams' support operations. You work directly with the person leading your project, not an account manager.
We review one existing support workflow and up to 50 anonymised tickets, look at your processes, tools and manual tasks, and identify repetitive work, bottlenecks and potential savings. You get a written report with three prioritised recommendations and a 30-minute call to talk through the findings.
CX Copilot is an AI assistant for support agents. It sits beside a Zendesk ticket, helps the agent understand the issue, investigates relevant account details and support guidance, and drafts a reply or internal note. It's an investigation and writing partner built into the ticket workflow.
No. The agent checks what it found and decides what to do or send.
That isn't the aim. AI handles the repetitive questions and drafts replies for the rest, so your team spends its time on the conversations that need judgement. Anything high stakes stays with a person.
Usually it comes down to whether your help content is accurate, your common questions are known, and someone owns the process. If not, we fix those first, because AI built on messy foundations gives messy answers.
We work within the supported tools you already use, using their existing capabilities. Our packages don't include custom API integrations, CRM or helpdesk migrations, Salesforce Service Cloud implementation, or Zapier, Make or n8n implementations. If your setup is complex or the requirements are unclear, start with a free scope call.
Yes. The problems look different, but the approach is the same. A small business usually needs one place for enquiries and reliable follow-up. A SaaS team usually needs better workflows and reporting around a growing queue.
Each package has a fixed or starting price and a typical turnaround, from 3–5 working days for the audit to 4–7 weeks for CX Optimisation. Support Automation starts from £999 and the final price depends on complexity, feasibility and scope. Turnaround begins once we have the required information, access and upfront payment.
Payment is 50% upfront and 50% on completion.
Work is limited to the agreed written scope. Additional requirements are quoted separately.
One round of reasonable in-scope revisions is included, plus a 30-calendar-day correction window for reproducible defects against the agreed specification.
No. Ongoing support and maintenance are quoted separately.
Anonymised tickets are preferred, and only necessary information should be shared. Access stays under your control: screensharing, read-only reports, sandbox access, or necessary authorised temporary access.
We agree one primary success metric for each project.
No. Savings and performance improvements are not guaranteed.
No. Software subscriptions and other third-party costs are excluded unless expressly agreed.
Tell us what's happening in your support or enquiry process. We reply within one working day, and the first call is free.